Terms of Service — Clinics & Marketplace Vendors

Last updated: 20 September 2026 · Version: 1.0 (draft — pending legal review)

These Terms of Service ("Terms") govern the use of DermaId (the "Platform", "we", "us") by clinics, spas, and dermatology practices ("Clinics"), their staff, and marketplace vendors ("Vendors") — collectively, "Partners." A separate set of Terms governs individual consumers — see /en/pages/terms. Our data practices toward Partners are described separately in /en/pages/privacy/clinics-vendors and /en/pages/data-handling/clinics-vendors, both incorporated into these Terms by reference.

1. Scope and acceptance

By registering a Clinic or Vendor account, inviting or accepting staff access, or otherwise using the Platform as a Partner, you agree to these Terms on behalf of the Clinic or Vendor entity you represent, and you represent that you have authority to bind that entity. A staff member's individual access is additionally subject to /en/pages/terms for their own personal data as a platform user, where applicable (see /en/pages/privacy/clinics-vendors §12).

2. Who we are

Company legal information — registration details still outstanding See /en/pages/privacy §1 for the required fields. The same legal entity is the counterparty to these Terms.

3. Two relationships, kept distinct

The Platform's relationship with the Clinic or Vendor — billing, staffing, catalog, commission — is governed by these Terms as a business agreement between us.
The Clinic's relationship with its own clients — clinical notes, routine adjustments, consultations — is the Clinic's own professional service. We do not practice medicine, supervise clinical judgment, or take responsibility for the professional or clinical content of a Clinic's advice to its clients. The Clinic alone is responsible for ensuring its staff hold whatever license, registration, or qualification applicable law requires for the services they provide, and for compliance with applicable professional and health-sector regulation in the jurisdictions where it operates.

4. Clinic account and staff

4.1 Roles and permissions

A Clinic controls its own staff access through role-based permissions (Owner, Catalog Manager, Specialist, Receptionist, Billing Viewer, or a custom role the Clinic defines) — see /en/pages/privacy/clinics-vendors §3.2. The Clinic is responsible for assigning roles appropriately and for promptly revoking access when a staff member's relationship with the Clinic ends.

4.2 Minimum staffing

A Clinic account must, where technically enforced, retain at least one Owner-role staff member at all times, so the Clinic always has someone able to manage its own account.

4.3 Staff conduct

Clinic staff must access client data only as permitted by their role and that client's consent, and must comply with /en/pages/data-handling/clinics-vendors §3 (what a Clinic may and may not do with client data) — in particular, staff may never access a client's conversation with the Platform's AI assistant, and may never export, reuse, or retain client personal data outside the Platform for any purpose beyond that client's own consultation.

5. Clinic subscription plans and billing

5.1 Structure

A Clinic's platform subscription consists of a base fee covering a set number of included staff seats, plus a per-additional-seat rate that is set by the Platform and applied uniformly — it is not individually negotiated. Plans also differ by how many active client links a tier permits.

5.2 Renewal, cancellation, and notice

Billing renews automatically until cancelled. Cancelling a Clinic plan takes effect at the later of (a) the end of the period already paid for, or (b) the notice period specified for that plan (if any) — set by us per plan, not negotiated per Clinic, and disclosed before you commit to a plan. Notice served during a paid period still counts toward that notice period; the later date, not the sum of both, applies.

5.3 Changing plans

Upgrading a live subscription takes effect immediately, prorated for the remainder of the current period. Downgrading takes effect at the end of the current period. A Clinic's plan is chosen and paid for by the Clinic itself through its own billing page — we do not set or change a Clinic's paid plan on its behalf, other than approving the initial application that determines which plan its first activation invoice is for.

5.4 Activation

A new Clinic's account is activated once its first invoice, generated after we approve its application, is paid. Applying does not itself create a billing obligation; the obligation begins with that first payment.

6. Marketplace commission (Clinic referrals)

Where a Clinic's client purchases a marketplace product through a Clinic-curated recommendation, we deduct an additional commission — individually negotiated with that Clinic, typically in the 10–15% range — from the sale, on top of the standard vendor commission described in §7. This commission is retained by the Platform; it is not paid to the Clinic as a referral fee. A Clinic's own monetization of its client relationships is instead through the service tiers described in §8.

7. Vendor commission and payouts

A Vendor's products are sold through the marketplace subject to a commission rate disclosed at onboarding. Payouts are made through our payment provider's connected-account product (Stripe Connect); the Vendor is subject to that provider's own verification (know-your-customer) process as a condition of receiving payouts, and we are not responsible for a payout delay caused by that provider's own verification requirements. A Vendor is responsible for the accuracy of its own listings (pricing, stock, product description, applicable market restrictions) and for fulfilling its own orders in a timely manner.

8. A Clinic's own client-facing service tiers

A Clinic may define its own paid or free tiers for its own clients (for example, a free tier limited to routine delivery and reminders, versus a paid tier adding AI-analysis follow-up and messaging), billed through the Platform's payment rails for consistent enforcement of what each tier includes. [Legal review note: whether the Platform retains any share of a Clinic's own client-tier revenue, or this is entirely the Clinic's revenue with the Platform providing only billing infrastructure, remains an open commercial question — see CLAUDE.md §11 item 5 — and must be resolved and reflected here before publication.] Writing to your own Clinic — the basic ability for a linked client to reach your Clinic — is never gated by which of your tiers that client is on.

9. Content submitted by a Partner

A Clinic or Vendor is responsible for the accuracy, legality, and rights clearance of any content it submits — product listings, descriptions, images, clinic profile information, promotional creative. You represent that you own or have the necessary rights to submit this content and that it does not infringe any third party's rights or violate applicable law (including product-safety and cosmetics-labeling regulation in the markets you sell into).

10. Confidentiality and client data

A Clinic's access to client data through the Platform is governed by /en/pages/data-handling/clinics-vendors, which is incorporated into these Terms. In particular, a Clinic must not access, export, or reuse a client's personal data outside the scope of that client's own consultation, must never attempt to access a client's AI-assistant conversation, and must maintain the confidentiality of client information consistent with applicable professional and data-protection obligations.

11. Sponsored campaigns and promotions

Where available, a Clinic may purchase paid public-reach placement ("Sponsored Campaigns") subject to Platform review and approval before going live, and may run promotions scoped to its own linked clients. Pricing for sponsored placement is calculated from the targeting parameters the Clinic selects and is disclosed before payment.

12. Intellectual property

The Platform's software, design, and branding remain our property or that of our licensors. A Partner retains ownership of the content it submits but grants us a license to display and process that content as necessary to operate the Platform (for example, to display a product listing or a Clinic profile).

13. Term and termination

By a Partner. A Clinic or Vendor may terminate its account subject to the notice provisions in §5.2 for Clinics, or as otherwise agreed for Vendors. Existing financial and audit records are retained per /en/pages/privacy/clinics-vendors §8 even after termination.

By us. We may suspend or terminate a Partner account for breach of these Terms, /en/pages/data-handling/clinics-vendors §3, non-payment, or conduct that creates legal or safety risk for the Platform or its users. Where reasonably possible, we will provide notice before termination.

14. Disclaimers and limitation of liability

To the maximum extent permitted by applicable law, the Platform is provided "as is," without warranty of any kind, and we are not liable for indirect, incidental, special, or consequential damages arising from a Partner's use of the Platform. [Legal review note: as with the individuals' Terms, a specific liability cap should be inserted following counsel's review — deliberately left unquantified in this draft.] Nothing here excludes liability that cannot lawfully be excluded.

15. Indemnification

A Partner agrees to indemnify and hold us harmless from claims arising from its breach of these Terms, its professional services to its own clients, or content it submits to the Platform, to the extent permitted by applicable law. [Legal review note: scope and any carve-outs (e.g., for our own gross negligence) to be finalized by counsel.]

16. Region-specific terms

Sweden / European Economic Area. Applicable to Clinics and Vendors operating in or selling into Sweden/the EEA.
Gulf Cooperation Council countries. [Legal review note: professional- licensing and e-commerce regulation for aesthetic/medical clinics differs by Gulf jurisdiction and must be reviewed by locally licensed counsel before onboarding Clinics or Vendors operating there.]
Syria. Subject to comprehensive international sanctions; see /en/pages/privacy/clinics-vendors §13.

17. Governing law and dispute resolution

[Legal review note: as with the individuals' Terms, governing law and dispute-resolution forum must be specified by counsel before publication.]

18. Changes to these Terms

We may update these Terms from time to time, posting the updated version with a new "Last updated" date and providing reasonable notice of material changes before they take effect.

19. Contact us

contact@dermaid.se · [registered postal address]

This document is a draft prepared for legal review and has not yet been finalized by counsel.